One of the interesting points he makes is having live chat is actually cost-effective compared to having phone support.Price: Free, paid plan starts at .99 Link: Live chat is only the first step to what’s moving the world of ecommerce – “Conversational Ecommerce”.
It comes with some of the most sought-after features bundled right away (for instance, Facebook Messenger integration and Auto-triggers).
In the Advanced plan, you also get to interact with your shop/site visitors through live video and audio. It has analytics, department management (that helps you redirect queries to the right department), a mobile SDK, and a bunch of other features.
• If the subscription was not cancelled within 7 days, after the trial period gets expired, a monthly payment in amount of $25.99 USD will be charged from your account • The cost of the optional Premium subscription is: - $9.49 USD for 7 days- $23.49 USD for 1 month - $44.99 USD for 3 months • Payment will be charged to your i Tunes Account at confirmation of purchase • Your subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period • Your account will be charged for renewal within 24-hours prior to the end of the current period, and identify the cost of the renewal• You can manage your subscription and switch off the auto-renewal by accessing your Account Settings after purchase • You cannot cancel the current subscription during the active subscription period.
Frosmo’s future trends article goes somewhat extensively over how chatbots – the next step after you install live chat plugins and start using them – will shape the world of ecommerce transactions.
It’s a fascinating read to help you understand that A.
It’s the “live chat for website or online store” plugin that this post is all about. I can go on and on about why live chat apps are one of the best tools for your online shop – especially if you’re starting out and trying to optimize your store (even if you’re a one-man operation or understaffed to have a dedicated person on chat) but the recent Messenger integration in Shopify and this editorial should explain why a live chat is a must-have for your online shop. Shopstorm wrote a wonderful breakdown of how you should level-up your Shopify customer support.
They break down customer service to email support, chat and phone options and gathering useful feedback from customers. Price: Starts at (per agent, per month), with free 14-day trial Link: zopim.com“Live chat” is one of the 5 growth ideas to grow your business, writes Hemani of SETalks.
Have you noticed this thing they show on many online shops and websites these days? Customers to any online store feel a lot more better and willing to purchase from it when they are able to chat with someone on the site and know that there’s a real human behind the website.
You’ve seen this tiny chat button on so many websites now that it’s almost ubiquitous to you. He looks around, finds what he needs and is about to make a purchase. He wants to know if there’s some discount he can use. Your store has a contact form and you’ve listed an email ID. So he goes to another store, finds the exact t-shirt (most likely not as good as the ones you sell), and looks to contact the seller to ask for a discount! It’s simple, human psychology that we carry over from our days of shopping in the offline, where salespeople are still important when it comes to conversions.
Whether you're checking in with your grandmother or meeting random strangers, chatting requires a certain amount of responsibility.