In case of the latter, unfortunately the deletion of their profile means your match cannot be restored.
The second explanation is that the other user chose to end your match, as a result you are no longer able to make contact with them. You will be introduced to another amazing match tomorrow :)We are very passionate to attend to every enquiry we receive.
With this premium function, you can chat with a human matchmaker, trained and certified by Once.
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Make sure you are using the same method as when you signed up the first time, using the same Facebook account or the same email (mind the spelling!
)If you really don’t manage to log onto your profile, drop us a line at [email protected] the phone number and we’ll find your profile and sort it out for you.
These are genuine users whose eye you caught, nice compliment right?
Chat requests are actually our best working feature and users exchange around 3x more messages when meeting this way.
You have the option to enjoy these premiums with our virtual currency: Once crowns.
The features are: By rating profiles, you improve your ‘Match Quality’.Matches of the Day are chosen by our team of matchmakers.Our matchmakers focus on the active users (last online maximum 48 hours ago) and use all available profile information from each user to provide the best matches possible. However, sometimes no one is available near your location or no one is active on a particular day.There are two possible reasons you cannot contact one of your previous matches.This match now has a blue button with ‘view profile’ instead of the green ‘send message’ button.You may notice that your Match Quality drops occasionally, this happens when you pass up on one of your daily proposed matches, thus letting us know that we can still get to know your preferences better.