If accessories like batteries or charger cables are faulty within one month (counted from the date of arrival), we can arrange to resend or refund once you have confirmed the issue with us by sending photos or videos showing the issue.
If the phone arrived broken please contact us within 3 days from the day you received the package. Because phones are a high value item, we may ask you to send back the defective phone before we send you a new one or arrange the refund.
When you return the phone, it should come with all included accessories such as the cable, charger and battery.
If you dislike the phone for any reason such as the phone's shape isn't the one you imagine or the functions are not what you expected, you can contact with us within 3 days from the date the package was delivered to you.
You need to offer photos or videos to show us the phone is in the same condition as when it was delivered to you, without any other damage or defective parts.
Artificial factors such as dis-assembly, misuse, drops or falls, water damage, un official firmware or software modifications or any others causes of damage are not covered. All customers need to confirm with our customer service or salesman about the return address and details before you send the defective phone back to us.
We won't be responsible for your return if you ship it back to us according to the return address on the original parcel we sent to you.2.Under all of the above situations any resend or refund will be made only after we get the returned items, confirm the phone is in good situation and confirm the problems are the same manufacturing or shipping problems that the customers described.3.The shipping fee for sending the phone back to us will be paid by customers except for DOA and broken within one month situations.4.If you want to know more information, please contact the customer service. Artificial factors such as dis-assembly, misuse, drops or falls, water damage, un official firmware or software modifications or any others causes of damage are not covered.If approved, we will cover the entire repair fee, handling fee and the defective component replacement charge for the phone (the motherboard and screen are not in the scope of this free repair policy).If you are in a European country; simply choose Priority Direct Mail and it will be shipped via Netherlands Direct Mail. Accessories such as batteries, cables and chargers have a one month warranty.